Coronavirus (COVID-19) update

Following the Prime Ministers announcement on March 23  of complete country lock down, we at Princess Homecare want to assure our clients and family/friends that we are following government and health & social care best practice to keep your loved ones safe.

Can I visit?

In line with current government guidance we ask all family and friends to refrain from travelling and socialising, this includes with their loved one whom we provide care to.

We do not want to prevent our clients from receiving the social interaction they may need, however, we also want to ensure they remain safe and protected from the spread of COVID-19.

Is my loved one at risk?

As of April 24 2020, there have been 5,411 cases of COVID-19 confirmed in the South West, the lowest reported amount of any area in England.

That being said, it is the people we care for who are at risk and so our staff take great precautions to ensure your loved one is safe.  Some of these include:

  • staff are observing social distancing
  • keep their vehicles clean and disinfected, particularly if other people use them
  • ensuring their Personal Protective Equipment and infection control items are in plentiful supply
  • Staff are following the latest guidance on PPE useage for their work place
  • Wash our hands regularly, before starting a care call, before and after handling food, when finishing and care call and any time when in contact with bodily fluids or excretion
  • keep homes ventilated and as cool as they are comfortable with
  • keep clean all surfaces particularly non-porous surfaces such as plastic and metal
  • reporting to us if they feel unwell or if anyone in their family/home feels unwell to ensure they are removed from action for the recommended quarantine period.

If you have any concerns, please contact our team on 01793 381000 to discuss our action plans.

Can my loved one still get essential living items?

We are still running all our services including shopping collection and delivery, prescription collection.  We have zoned out our staff so that there is limited cross over.  Care staff will only be visiting clients and returning home.  All additional services will be provided by non-care staff, such as shopping and prescription, and will be wiping down all plastic items before delivering the shopping to clients homes.

If you do not receive one of these services but feel it would be beneficial, please contact us on 01793 381000 to discuss how we can further support you/your loved one during this lock down time.

Who can I talk to?

If you are unsure about you, your loved one or how COVID-19 could affect your life and want to talk to someone, feel free to talk to one of our team.

  • 01793 318000
  • enquiries@princesshomecare.co.uk

You can also reach out to the national helpline

  • 111

updated April 24 2020